Member Since : 03-09-2018
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Vanessa Floerke Wappingers Falls, NY 12590 (914)751-9999, VFloerke@gmail.com Education Masters of Business Administration - University of Phoenix Online (3.7 GPA) September 2014 Business Management/Human Resources Management Bachelors of Science in Management - University of Phoenix Online, (3.5 GPA) September 2012 Business Management/Human Resources Management Experience Assistant Manager – MattressFIRM December 2016 – June 2018 · Extensive customer contact, via phone and in person · Managed store transactions with a revenue stream in a $1.5 million showroom · Maintain all documents, receipts, and finance applications through Microsoft Office · Create and maintain forms and documents for inventory counts on all product that enters and leaves the store · Resolve customer concerns by exchanging merchandise, refunding money, and adjusting bills · Generated monthly and annual sales reports · Determined merchandise price schedules and discount rates · Ensures that merchandise and POP is current and displayed appropriately · Ensures store is up to company standards on store appearance and functionality · Drives sales to meet or exceed budget Office Administrator/Executive Assistant - CliftonLarsonAllen Global – New York, NY June 2016 – September 2016 · Office Administrator and Assistant to the Managing Director for the Manhattan office · Manage the Managing Director’s calendar, arrange meetings, and inbox, screen calls · Onboard new clients into STAR, create and manage workflows · Prepare and manage client engagement letters · Prepare monthly invoices for the Executive Director and CLA Global for CLA LLC · Review policies for efficiency and amend as necessary · Prepare monthly AR and WIP reports for client invoices · Order office supplies and computer equipment for office · Onboard new employees · Ad hoc projects, such as revamping the client onboarding checklist Executive Assistant/Recruiter - NYC School Construction Authority via Penda Aiken Inc. – LIC, NY September 2015 – March 2016 · Assistant to the Senior Director, Recruiting Team, and Labor/EEO Manager · Managed the Senior Director’s calendar (meetings), screen calls · Vetted resumes for all positions, from executive to entry level · Posted open positions on NEOGOV.com and on internal boards · Assisted candidates by communicating position requirements · Scheduled and monitor candidate interviews · Maintained 800+ current personnel files, archives, and HR filing · Hand delivered confidential documents company wide · Prepared correspondence to job applicants · Prepared new employee welcome packages (orientation), employee folders and OIG requests · Managed incoming telephone calls for Managers and the HR Hotline · Ordered office supplies Customer and Community Relations Manager - Fairway Market – New York, NY February 2011 - July 2015 · Established the current policies and procedures for the Customer Service Department · Assistant to the Customer and Community Vice President, Marketing Vice President, and Director · Sold and Managed the Bulk Gift Card program and donations for 5 New York City Stores · Managed both VP’s calendars (interviews, meetings), screened calls, sorted mail · Assisted both VP’s with professional and personal tasks (Travel & Expense Reports, other errands) · Assisted the customers with a wide variety of quality and customer service related issues · Maintained extensive customer contact via email, phone and written correspondence · Monitored Social Media (Facebook, Twitter, Yelp) for customer feedback · Interacted with store management and department directors · Handled 15 stores worth of customer inquiries and Compliance issues (food poisoning claims, personal property damage claims) independently · Watched for trends on customer feedback that may lead to larger issues · Managed and updated customer database · Assisted customers with product and new store requests · Generated Weekly/Monthly and Custom Customer Service reports for senior management · Assigned tasks to interns; Responsible for orientation and monitoring work progress Executive Assistant - Loma Realty Corp. – New York, NY October 2008 - February 2010 · Assisted the President with screening resumes, scheduling and conducting interviews and staff time sheets · Managed corporate accounts such as Webster Lock, Third Ave. Plumbing, Carmen Exterminators · Managed petty cash and receipts; Prepared bank deposits from tenants and vendors · Ordered office supplies and negotiated with vendors for the best prices · Managed the President’s calendar (interviews, meetings), screened calls, sorted mail · Answered /screened incoming calls; Updated tenant database · Managed vendors, work orders, and tenant /vendor relations Administrative Assistant - Cumberland Farms - Fairfield, CT February 2007 - September 2008 · Assistant to the General Manager of the Northeast Region · Generated monthly P&L Reports and Capital Projection sheets · Capital Presentation books upkeep; Prepared daily TCA Reports · Maintained the NYS 10 Day Statistical Inventory Report and corresponding Station Shut Down report · Prepared the necessary documents for station lease renewals, key sales and station closings · Managed Capex sheets and Site Ride books as needed · Purchased office supplies for the office and the Field Representatives · Monitored all Notices of Violations that are given to stations by the County and/or State · Managed the GM ‘s calendar (interviews, meetings), screened calls, sorted mail · Maintained insurance certificates, checked for expiration, changes, proper coverage, insurance database, and Dealer database · Extensive phone contact with Home Office and Dealers · Created correspondence and violation letters, via regular postal and certified mail to stations Skills Word, Excel, PowerPoint, Access, Outlook, QuickBooks (Basic), Photoshop (Basic), FileMaker Pro 7, Adobe Reader/Acrobat, Microsoft Visio, Internet Savvy, Typing 65 WPM, AOS Utilities, Escape 3.3.3. Certifications Notary Public, Commissioned by New York State, Expires April, 2022
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