Modified 24 Oct 2018
We use the that information we collect for improving and customizing the content of our Web Pages in accordance with our clients’ individual preferences. We do not disclose any of the information that we collect for these reasons to any third parties.
Our privacy obligations
Privacy Act 1988 governs our privacy policies. These rules regulate how we use, store, and process, personal information that we collect from you when using our website.
We will review this policy regularly, and we may update it from time to time.
The types of personal information we collect and hold
When you sign up on our website, we collect personal information about you in order to provide our products, services, and customer support. We provide our services through many platforms including but not limited to websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
How we collect personal information
In order to use our services, ask you to provide certain types of personal information through our website, applications, online chat systems, telephone, paper forms, or in-person meetings.
When any information is requested, we give you a notice of how we will use the personal information we are asking for. The notice may be written or verbal.
Some of the information we may request, collect, or process include:
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
Our web server collects statistical data that as you browse the website, which includes information about your IP address, the type of browser you are using, your operating system, and access times. We also rely on cookies can be used to customize the content of our Web Pages, based on your browser type, IP address or other anonymous information.
We also maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
Some of the information we collect through your website browser include:
Links to other sites
You will encounter links to third party websites on our website. Some of these links are from us, while our users generate others. These linked sites are not under our control and thus we are not responsible for their actions.
How we use personal information
The information we request, collect, and process is primarily used to provide users with the product or service they have requested.
We use that information for the following:
Lawful Use Of Your Data
The 'lawful processing' grounds on which we will use your personal information include (but are not limited to):
When we disclose personal information
Our third party service providers
The personal information of users may be held or processed by our third party service providers who act on our behalf under our instructions.
Our third party service providers include:
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
We are a global company. This means your personal information may be processed by staff in any of our offices in various parts of the world.
Accessing, correcting, or downloading your personal information
You have the right to request access to the personal information we hold about you. We allow you to see the personal information we hold about you without charge. This information can be accessed by logging into your account.
Any information that is not visible in your profile can be acquired by writing to our privacy officer.
You also have the right to request the correction of the personal information we hold about you. Further, you can update your personal details through the user profile page. If you require assistance, please contact our customer support.
Exercising your other rights
You have rights to the personal data we hold on you. However, there may be restrictions on how you may exercise the rights.
You have the right to:
A set of appropriate security measures is used to make sure you are protected against loss, misuse, or alteration of information we collect from you.
Future Policy Changes
To contact our Privacy Officer
If you have an enquiry or a complaint about the way we handle your personal information, or want to exercise your privacy rights to deletion, modification, or viewing the personal information we hold about you, you may contact our Privacy Officer as follows:
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).